CRM Advantage

Written by CRM Advantage, LLC

Nothing can scuttle your CRM investment faster than a team that resists using the new application. That means the success of your salesforce.com implementation rides on employees understanding how the application works and how it will make their lives easier.

CRM Advantage offers a wide range of onsite and Web-based training programs to help your team make a painless transition - from standard salesforce.com training to custom solutions tailored for your particular configuration and business processes. We provide comprehensive documentation to support those efforts, including quick reference cards and in-depth user's manuals. Above all, we help your employees understand, embrace and use your new salesforce.com application effectively from day one.

Training Programs Tailored for End Users and Administrators

For End Users: CRM Advantage offers training for sales, marketing and customer service representatives that not only helps them understand salesforce.com, but also shows them how to use the application as a critical business tool to promote collaboration and improve productivity. They will learn how to manage accounts, contacts, activities and opportunities and to create forecasts that can help your business break through performance barriers.

For Systems Administrators: We teach your systems administrators and IT personnel what it takes to launch and maintain salesforce.com and to make the most of how you use the application within your business. We take a hands-on approach with real-world training scenarios that make it easier for you to apply what you've learned. We can teach you to import data, automate workflow and approvals, create reports and customize the application to suit your changing needs.

Helping You Make the Most of Upgrades and New Feature Releases

As salesforce.com publishes software upgrades and adds new features, we make certain there are no surprises. We help you make the most of the new capabilities available to you - eliminating downtime and lost opportunities.

Let CRM Advantage help you put all the pieces together with effective people, planning, processes and performance.

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