CRM Advantage

CRM Advantage can help your business meet even the most aggressive performance targets. Our consultants begin by taking a 360-degree look at how you work, your business challenges and objectives - and then recommend how to fine-tune your operations to take them to a whole new level.

If your plans include a new customer relationship management (CRM) application, CRM Advantage can help you hit the ground running. You'll find our end-to-end CRM implementation and consulting packages give you the tools you need to get the biggest bang for your buck - from process engineering and data migration to on-demand systems administration and support.

Business Process Engineering Services

If you want to take your business to new heights, having a strong foundation can make all the difference. CRM Advantage consultants can help you put all the pieces together by analyzing your internal workflow and recommending improvements. Our process engineers help you boost your productivity and deliver breakthrough customer service that can set you apart from your competition.

CRM Implementation Services

If you're investing in a customer relationship management application to help your company succeed, CRM Advantage can help you make a smooth transition and accomplish more than you ever thought possible. We use industry best practices to evaluate and improve your internal operations and to implement your new solution so you'll get the biggest benefit.

As a certified consulting partner for salesforce.com®, we make certain your new application is set up to support your business processes most effectively and that members of your team have ready access to the information they need to deliver exceptional customer service. We take special care with the design of each salesforce.com "workbench," placing all the information and resources your employees need at their fingertips - accessible through an easy-to-navigate computer screen with a familiar look and feel.

Database Services

CRM Advantage knows your company is only as strong as the underlying data you use to manage your operations. Is your database up to the challenge? If not, our consultants can help. We not only scrub and structure the data you have, but also add useful new information that can make you more effective. When you're ready to make the move to salesforce.com, your data will be ready to come along for the ride.

Our database services include:

• Planning how to move critical information to your new salesforce.com application. We document the source, map targets, load your data and validate that the move is made successfully.
• Importing data from your existing databases, spreadsheets and contact management systems like ACT! and GoldMine®.
• Helping you reduce data storage costs by eliminating multiple instances of the same information. Our "deduplication" services are designed to trim the fat and give you a clean data set.
• Fine-tuning your database with maintenance and enrichment services. We locate and add missing customer information and schedule automatic updates so your team will have the most accurate information available.
• Our consultants also work with you to define your key target market segments and design a database that includes all of the non-customers that you want to reach.

On-Demand Systems Administration and Support Services

If you're busy trying to grow your business, it can be tough to find time to administer and support your new salesforce.com application. CRM Advantage's team of certified technicians can provide a wide range of systems administration and support services on demand - freeing you to focus on your core operations and do what you do best. You'll get the quick response times you need, without the ongoing expense involved in building and maintaining your own internal support team. So whether you are an existing CRM Advantage client or are looking for services to complement a CRM application installed by another vendor, we can help.

We help you:

• Set up new users and answer their questions
• Solve problems
• Reconfigure salesforce.com as your business evolves
• Fine-tune your user interface
• Make certain you have the latest feature releases and upgrades